RETURNS
All the items we sell are in new and unworn condition. if there are any questions about quality, Or have problems with defective/broken products, we will gladly exchange or refund the item.
We accept returns on products. Customers have the right to request the return within 15 days of receipt. If you want to return your order, please notify us by email or live chat first, stating the reason and the order number please.
To be eligible for a return, the items must be unused and in original condition, Unworn, no brushing, etc. Tags attached (NOT Removed and Reattached). In its original box, wrapping, net, etc.
If you need to return or exchange, please contact us at customerservice@titansmedicare.com with your order number and product details before sending back the products.
Returns – Unopened Cases:
If a case of gloves has not been opened, you can return new, unopened cases within 15 days of delivery for a full refund of the returned cases, and we ask that you please cover the return shipping costs. You should expect to receive your refund applied to your PayPal account or another payment method you use to pay within 3 business days of the cases being received at our return center. It may take a few extra days to show up on your account statement.
Returns – Opened Cases:
If a case of gloves has been opened. you can return the case of gloves with a restocking fee of $15 for each open case return and we ask that you please cover the return shipping costs– however, if you received an incorrect or damaged item, then the restocking fee will be waived. All opened cases are to be returned to our Carson, CA warehouse to receive a refund.
Exchanges
You can exchange any item as needed within 15 days of delivery. A restocking fee of $15 will be applied to each case of gloves that has been opened. If you need to make an exchange for any reason, you will be responsible for return shipping costs. Please note that we can only exchange a case of gloves for another case of gloves (or multiple cases, up to the number of cases ordered) one time per order, subject to adjustments for the difference in price for the new gloves.
Incorrect or damaged items
If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right! Please keep the damaged packaging/product - we may ask you to take photos of it. We will pay the return shipping costs if the return is a result of damage or our error.
Please contact us at customerservice@titansmedicare.com with your order number and product details and we'll get the ball rolling for you.
Return to sender or refund deliveries
For any shipment where the order has been refused or returned, and Titansmedicare.com is not at fault, the order will be refunded minus the cost incurred shipping the product.
If you have any issues after receiving the products, please reach out to our customer service team and we will help support you.
