FAQs

1. What's FINITEX๏ผŸ

FINITEX is the main brand of TITANS MEDICARE, INC in the health & household industry, offering a wide range of disposable safety gloves, cleaning gloves, and work gloves to ourย customers.

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2. Why choose FINITEX๏ผŸ

General features: Easy to wear Finger textured (non-slip, Flexible operating) Latex Free Ambidextrous Powder Free Non-Sterile Single Use Only.

1) Using durable nitrile

Made of durable nitrile compound, latex-free, powder-free, acid-resistant, oil-resistant, fit hand shape, reduce hand fatigue, suitable for long-term use

2) Good user reputation

Our FINITEX nitrile gloves are healthy, odorless, comfortable to wear and durable

3)ย Excellent elasticity, not easy to break

No leakage, can be used in liquids with confidence, and can directly contact wet objects

4) Adopt anti-slip pockmarked surface and micro-pocketed surface design, effectively anti-slip, get better grip and reduce work error rate

5) Take care of your hands anytime, anywhere and comfortable to wear

6) Ergonomic design that fits the hand shape, comfortable fit, flexible handling for any job

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3. What is "mil" thickness?

Mil thickness refers to the density of the glove. Gloves with smaller mil thickness such as 3.5 mil, are lighter gloves that should be used for short duration light-duty tasks. Gloves with a higher mil thickness such as 8 mil, are heavier duty gloves that can be worn for longer periods of time with higher puncture and chemical resistance due to the thickness.

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4.ย How do I select the right size of glove?

To help your sizing process, we have included sizing charts on all product pages.ย 

Tips: If you are hesitating between two sizes, take one size up pls.

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5. Is there a new customer discount?

Yes, we will issue coupons to newly registered customers. Please check it in your account after successful registration.

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6. Do you offer free shipping?

Yes, we offer free shipping on all orders $49+ for customers located in the continental United States.

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7. What payment method do you accept?

Titans Medicareย currently acceptsย Paypal, but we will have more potions in the near future.

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8.ย Do you ship to PO Boxes, US Territories, or Military Bases?

Unfortunately, we don't offer shipping to PO Boxes, US Territories, or Military Bases at this time.

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Unfortunately, we don't offer shipping to PO Boxes, US Territories, or Military Bases at this time.

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9. What should I do if I receive damaged goods?

Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!

Please email us immediately after delivery atย customerservice@titansmedicare.comย to let us know.ย 

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10. How do I initiate a refund?

ย For assistance with refunds, please kindly contact our Customer Service department at customerservice@titansmedicare.com.

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11. Can I place a bulk order?

Yes, we also accept bulk orders.ย Please contact customer service for a better price.

Email: customerservice@titansmedicare.com

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12. What's your return policy?

RETURNS

All the items we sell are in new and unworn condition. if there are any questions about quality, Or have problems with defective/broken products, we will gladly exchange or refund the item.ย 
We accept returns on products. Customers have the right to request the return withinย 15 days of receipt. If you want to return your order, please notify us by email or live chat first, stating the reason and the order number please.

To be eligible for a return, the items must be unused and in original condition, Unworn, no brushing, etc. Tags attached (NOT Removed and Reattached). In its original box, wrapping, net, etc.

If you need to return or exchange, please contact us at customerservice@titansmedicare.com with your order number and product details before sending back the products.

Returns โ€“ Unopened Cases:
If a case of gloves has not been opened, you can return new, unopened cases withinย 15 days of delivery for a full refund of the returned cases, and we ask that you please cover the return shipping costs. You should expect to receive your refund applied to yourย PayPal accountย or another payment method you use to pay withinย 3ย business days of the cases being received at our return center. It may take a few extra days to show up on yourย account statement.ย 

Returns โ€“ Opened Cases:
If a case of gloves has been opened. you can return the case of gloves with a restocking fee of $15 for each open case return and we ask that you please cover the return shipping costsโ€“ however, if you received an incorrect or damaged item, then the restocking fee will be waived. All opened cases are to be returned to our Carson, CA warehouse to receive a refund.ย 

Exchanges
You can exchange any item as needed withinย 15 days of delivery. A restocking fee of $15 will be applied to each case of gloves that has been opened. If you need to make an exchange for any reason, you will beย responsible for return shippingย costs. Please note that we can only exchange a case of gloves for another case of gloves (or multiple cases, up to the number of cases ordered) one time per order, subject to adjustments for the difference in price for the new gloves.ย 

Incorrect or damaged items
If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right! Please keep the damaged packaging/product - we may ask you to take photos of it. We will pay the return shipping costs if the return is a result of damage or our error.

Please contact us atย customerservice@titansmedicare.comย with your order number and product details and we'll get the ball rolling for you.

Return to sender or refund deliveries
For any shipment where the order has been refused or returned, and Titansmedicare.com is not at fault, the order will be refunded minus the cost incurred shipping the product.

If you have any issues after receiving the products, please reach out to our customer service team and we will help support you.

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